Alef Gem Terms & Conditions
Please review the following terms carefully.
1. Acceptance of Terms
By placing an order or using the services provided by Alef Gem, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
2. Order Placement & Payment
All orders are processed only after full payment is received. We accept payments in local currency (Toman), US Dollars, Euros, and cryptocurrencies such as Tether and Bitcoin.
3. Shipping & Delivery
We offer complimentary nationwide shipping across Iran. Please note that delivery times may vary based on your geographic location and the selected shipping method.
4. Cancellation & Refund Policy
Once an order has been processed, it cannot be cancelled. Should any issues arise with a product, refund requests will be evaluated in accordance with our refund policy.
5. Authenticity & Quality Assurance
Every piece of jewelry and gemstone offered by Alef Gem is guaranteed for its authenticity and quality.
6. Privacy Protection
Your personal information is kept strictly confidential and is used solely for processing orders and enhancing our services.
7. Liability & Limitations
Alef Gem is not responsible for any misuse of its products. In the event of force majeure, we shall not be held liable for any delays or cancellations of orders.
8. Website Usage
Any unauthorized use of our content, images, or brand is strictly prohibited without prior written consent.
9. Amendments
We reserve the right to modify these terms and conditions at any time. It is your responsibility to review the most current version, which will govern your use of our services.
For additional information or assistance, please reach out to us via the contact details provided on our website.